In the event that you get a defective liner, it is your responsibility to identify the defect and let us know asap. This is highly unlikely but we do see 1 or 2 defective liners once in a while. Know the manufacturer’s policy on defective liners.Failure to do this will void the warranty as well as our labor warranty. This greatly prolongs the life of your pool. (We recommend Pea-Stone-Gravel) This protects the pool itself and prevents the sand from washing away in the future. Homeowners are responsible for backfilling the outside of the pool with material of their choice.If you’re requiring an outside service to fill the new pool? Have them fill to just below the return inlet. We will then return asap to cut in skimmer and return. When this is completed you will call, text, or email us and let us know it’s half-filled with water.
After we install your new pool you will need to fill the pool halfway.Setting the pool liner is crucial during installation. We must start filling your new pool with a water hose regardless of whether the water is being brought in with a water truck. Water must be supplied by a garden hose and long enough to reach the pool.(septic systems, leech fields, sprinklers, etc.) It is very important we know of any obstructions in our around where the pool will be installed. Inform us of any issues below the surface of the lawn.There may be extra charges for us to move this material by wheel barrel. If base material can not be dumped in the excavated site. If access is not possible, there will be an additional charge to dig by hand. Provide clear access/path for the excavation equipment to get to the pool site.Again we do not obtain installation permits so proper information must be conveyed to us. ie: how far away the pool must be from property lines, dwellings, etc. We will need to have a conversation specific to your installation morning of installation.
If this is not an option and you cannot be present. We will not install a pool unless the homeowner is present.